Frequently Asked Questions

What payment methods do you accept?

Sylwena accepts Visa, Mastercard, American Express, Discover, JCB and Diners Club debit or credit cards. Store and checkout amounts are presented in US dollars (USD).

What currency does the store use?

Product, cart and checkout amounts are presented in US dollars (USD).

How long does order processing take?

Orders are normally processed and dispatched within 3 business days after payment confirmation.

How long does delivery take?

Estimated transit time is 5–15 business days after dispatch. This does not include processing time and is not a guaranteed arrival date.

How much is shipping?

Orders below USD 36 are charged USD 6. Orders of USD 36 or more receive free shipping. The discounted merchandise subtotal before tax and shipping is used.

Can I return an item?

You may request an eligible return within 30 calendar days after delivery. Email support@sylwena.com and wait for authorization before sending anything.

When are approved refunds processed?

After a return is received, inspected and approved, Sylwena processes the refund within 5 business days. Your payment provider may need additional time to post it.

How do I report a lost parcel?

Email the order number, tracking number and delivery details to support@sylwena.com. After the carrier confirms a loss, a replacement is dispatched at no additional cost within 3 business days.

How can I reach support?

Customer Support: Available 24 hours a day, 7 days a week.